Your Rights: Filing Medicare Healthcare complaints.

Yesterday, the Centers for Medicare & Medicaid Services (CMS) issued a proposed rule that would have Medicare-participating providers and suppliers to give beneficiaries written notice and information to how they could contact a Medicare Quality Improvement Organization (QIO) with concerns about the quality of care they are receiving.  The proposed rule would now require providers to give the notices not only to impatient beneficiaries admitted to hospitals but to all beneficiaries in general.  Thus, the following care settings are affected by this proposal:

  • Clinics, rehabilitation agencies, and public health agencies that provide outpatient physical therapy and speech-language-pathology services
  • Comprehensive outpatient rehabilitation facilities
  • Critical access hospitals
  • Home health agencies
  • Hospices
  • Hospitals
  • Long-term care facilities
  • Ambulatory Surgical Centers
  • Portable X-ray services
  • Rural health Clinics and Federally Qualified Health Centers

Indeed, the proposal would protect Medicare beneficiaries’ rights to express their worries about the quality of their care to a third party (QIO) for review.

Credit Source: SeniorJournal.com. ‘Medicare Wants to be sure Senior Citizens Know Where to File Health Care Complaints.’ 2/3/2011.

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